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Insurance Provider Broadens Customer Experience, and Boosts Security

Insurance Provider Broadens Customer Experience, and Boosts Security

Pekin Insurance, a large Midwestern insurance policy provider with 1,200 agencies and 7,500 independent agents, is always striving to better serve its customers. Pekin wanted to give its growing number of tech-savvy customers direct online access to policy and billing information. To do that, Pekin launched a new web application, called My PI that would deliver a self-service customer portal.

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