A Better Customer Experience Starts with a Better Agent Experience: How to Maximize Productivity to Drive Results
You’ve heard the old sayings: “It’s the people that make the place,” and “You’re only as good as your team.” It’s true, having the best people onboard makes your business stronger. But let’s say you hit the hiring jackpot and have the best team on the planet working in your contact center. Your customer experience is going to be awesome, right? Unfortunately, the answer is not a definite yes.
The demand for high-performance, business-grade broadband connectivity continues to grow as data-centric operating models are adopted. Businesses are prioritizing investments designed to leverage data to improve customer experience, improve internal processes and create new opportunities. Big data and artificial intelligence (AI) are the cornerstones on which leading businesses such as Amazon and Google have been built. These cornerstones rely on connectivity as the enabler for interactions. NBN Co and the service provider community are continuing to support Australian businesses by providing the underlying infrastructure for their communications needs, from basic voice to superfast fibre links. NBN Co has expanded both its product offering and the level of support to ensure all businesses can benefit from this investment in national infrastructure. Download whitepaper »
This white paper will explore the critical challenges that security teams face in this new era of cyber-threat, and how Darktrace Antigena is leveraging AI to autonomously fight back against advanced attacks, giving human responders the critical time needed to catch up. Download whitepaper »
Your end to end guide on digital procurement and modern device management. When managed well, data becomes information, allowing an organisation to build knowledge and make informed decisions. Download now to learn more. Download whitepaper »