A Better Customer Experience Starts with a Better Agent Experience: How to Maximize Productivity to Drive Results
You’ve heard the old sayings: “It’s the people that make the place,” and “You’re only as good as your team.” It’s true, having the best people onboard makes your business stronger. But let’s say you hit the hiring jackpot and have the best team on the planet working in your contact center. Your customer experience is going to be awesome, right? Unfortunately, the answer is not a definite yes.
A white paper from analyst firm ESG which reviews the security and resilience challenges of moving email to Office 365 and provides insights on how Secure Email Gateways can help address those challenges. Download whitepaper »
This whitepaper discusses these information management challenges and details how they can be addressed through a modern Information Governance strategy. It talks about how companies can start implementing modern approaches to increase complpiance, but also reduce costs and risks, and drive productivity. Information management is getting harder. Organizations face increasing data volumes, more stringent legal and regulatory record-keeping requirements, stricter privacy rules, increasing threat of breaches and decreasing employee productivity. Companies are also finding that their old-fashioned, legacy archive strategies are increasingly ineffective. This is driving many organizations to rethink their approach, developing more modern Information Governance strategies Download whitepaper »
Check out the latest insights from the Cyber Resilience Think Tank to learn how to make security awareness a key facet of your organisation’s culture. The consequences of not prioritising security awareness training are real. Quick Fact: Only 11% of organisations continuously train employees on how to spot cyberattacks. Too often, time, resources and conflicting priorities push training to the bottom of the list. Download whitepaper »